Questions?

MEMBERSHIP
  1. How do you sign up for Welcome?

    To sign up for a WELCOME membership, head to our website and click “Get Started.” We will ask you a few simple questions about your host preferences and box quantity of your monthly subscriptions. Once you create an account, you will fill in your shipping, billing and host rules information (optional).

  2. What are the membership options?

    You are able to sign up for monthly ($15/box) ($40/3 boxes) ($60/5 boxes).

    After your first prepaid month ends, you will automatically be billed monthly moving forward.

  3. What is included with my WELCOME membership?

    Every season, you'll receive I package containing 11 perfectly curated Welcome boxes, as well as detailed information about the products that your guests will be receiving. You will have the option of including your host details inside each box. Read more about what’s in our current box here.

  4. When does my membership renew?

    When you first sign up, you will be charged immediately for your monthly membership. Your membership will renew on the 2nd day of each month. Your membership automatically renews each month unless you decide to cancel before your upcoming billing date. See shipping dates below.

  5. What forms of payment do you accept?

    We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. We also accept Paypal. Unfortunately, we cannot accept checks or money orders.

  6. How do I skip, make changes, or cancel my membership?

    You can change your membership, shipping address, house details, or simply cancel your membership by emailing info@getwelcomebox.com. All prepaid months are non-refundable. Note that if you make any changes after your billing date, they will not apply to the upcoming box, but will take effect for the next billing date. If you have any questions, email us at info@getwelcomebox.com.

  7. Do you offer a referral program?

    We do not currently offer a referral program but hope to in the future.

BULK ORDERS

If you are looking to place an order of 5 or more boxes big boxes per month, please reach out to info@getwelcomebox.com and our support team will work with you to create a custom order.

PRODUCTS
  1. How do you select the products in each box?

    In one word: dynamically. We make relationships with brands and industry experts from all over the world, handpicking our favorite gems. Our team of brand curators and experts piece together the best products of the moment, whether they're an exciting up and coming brand or a legacy product that we all trust and love. You will always get a sneak peak of what’s in every box before each quarterly box is launched.

  2. Why am I unable to select the products I receive?

    WELCOME is about discovering and expanding your hospitality horizons. There are over 1,000,000 beauty and snack products in the world. Our try-by-the sample size model gives your guest the ability to discover new products while elevating their stay. Think of it as a tasting room for small products all over the globe, delivered straight to your guests. Let us surprise and delight your guests through thoughtfully curated gifts that elevates their stay.

  3. I loved the brands in my last box, where can I purchase more?
    We got you! All of the information about the brands your guests received as well as full-sized product recommendations can be accessed by going to our website. You will also receive a list of all products in the box along with discounts for full-size purchases; your guest will receive the same discount opportunity within their Welcome box. 
SHIPPING
  1. When does my WELCOME ship?

    When you first sign up, there will be an estimated shipping date at checkout. For renewals, your box will ship during the first week of every month.

    Feel free to contact us at info@getwelcomebox.com if you need to arrange for a different shipping date. While we cannot guarantee a delivery date, we’re happy to arrange for a different shipping date. 

  2. Where do you ship?

    We currently ship within the United States. 

  3. My shipment was damaged. What now?

    Sorry to hear that. E-mail us at info@getwelcomebox.com with an image of the damage and we will coordinate a refund or we’ll ship you a replacement product free of charge.

CONTACT US

Need more help? Contact us at info@getwelcomebox.com.

For influencer and blogger inquiries, please email collab@getwelcomebox.com.

For other inquiries (press, sales, vineyards, etc.), contact us at info@getwelcomebox.com and our support team will put you in contact with the appropriate person.